Quick answers
Most tickets we get are about these five things — check here first.
My PIN says "invalid" or "already used"
- Check you typed it exactly — PINs are case-sensitive and have no letter O or digit 0.
- Confirm the PIN is for the right exam body (a JAMB PIN will not activate a WAEC plan).
- If an agent sold it to you, ask them to confirm it in their broker dashboard.
- Still stuck? Open a ticket below with your PIN and payment reference — we check the log.
I paid but my account is not activated
- Open the app → Activate and enter your PIN again.
- Go to My Orders — your PIN is shown there if payment succeeded.
- Payments can take up to 5 minutes to confirm; refresh the app.
- If it is still missing after 10 minutes, open a ticket with the Paystack reference (starts with PP).
Questions won't download
- Stay on the download screen until the progress bar finishes — do not lock your phone.
- Use Download Manager → Fix missing diagrams if images are blank.
- Free accounts get 50 questions; full subject banks need a Premium activation.
- Downloads need internet the first time only — after that everything works offline.
I can't log in
- Use Continue with Google if you signed up with Google.
- Use the OTP option — a 6-digit code is emailed to you (check Spam/Promotions).
- "Too many devices"? Go to Settings → Devices → Log out other devices.
- Never set a portal password? Settings → Portal Password.
The captcha / "I am human" check won't complete
- Allow a few seconds — checks are single-use, so press the button again after it completes.
- If your browser blocks scripts, update it or use Chrome.
- In the Android app, use Continue with Google if the widget will not load.
Check my ticket
Enter the reference you received — it looks like SUP-4KQ2XM.
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